Cancellations, refunds & rescheduling
Once you buy a lesson or a course you'll receive an order confirmation by email. You then have a seven day cooling off period to change your mind and obtain a refund as long as you contact us within seven days of purchase and at least 72 hours before the commencement of your lesson(s). To obtain a refund you need to email us within the time windows described, cancelling a booking online via the booking system does not constitute a refund request. Refund requests must be emailed to us. Refunds incur a 10% admin charge to cover our costs and our card carriers fees.
Once your course begins we cannot offer a refund or partial refund. If you cancel a booking through the booking system it does not automatically refund you and credit will be held on your account.
All courses are valid for 364 days before they expire. If you fail to attend your lessons for any reason you will lose the lessons you’ve paid for. If you wish to reschedule a standard two-hour lesson for any reason you need to give us 48 hours notice or you will be charged in full for that lesson. If you need to reschedule a four, six or eight-hour booking you must give us one weeks notice. This allows us to fill the time slots and make use of our expensive studio. You will need to give us notice by e-mail and please e-mail the academy directly and not your tutors' personal e-mail address or Facebook. If you are late for your lesson you will lose that time which you have paid for. If you are trying to cancel or reschedule a booking make sure you realise that each two-hour lesson is a booking on its own and you will need to cancel or reschedule all of them as required individually. If you have any questions you should email us, please don't call as it can disrupt lessons.
Coronavirus Update * Our rescheduling policy remains as above. If you do not attend your lesson for any reason, including illness, quarantine, travel disruption or anything else you will lose that lesson. You have until 48 hours before to reschedule or postpone so make sure you use this window of time allowed to you. These terms also apply to online and in-person lessons all the same.
Please also be aware that all our student materials, notes, drawings, presentations, videos and files are subject to copyright. You are allowed to use them for personal use. Any breach of this will result in prosecution.
Booking your sessions
Sessions are booked on a first come first served basis so if you need a specific time slot please make sure you book in advance. If you choose to reschedule your lessons you may have to wait for a replacement slot to become available.
We do not guarantee you will get the same tutor for every single one of your lessons. In the case of your tutor being unavailable we will either reschedule your lesson or book you with another tutor at our discretion.
Once you have purchased an DJ Gym Gift Certificate you have a seven day cooling off period in which you can change your mind and receive a full refund minus a £20 admin fee.
We reserve the right to refuse tuition to abusive students. We have a no tolerance policy towards abuse of our staff or clients and you will be asked to leave by security.
Complaints & comments
We welcome feedback – if you have anything comments about your tuition or DJ Gym in general you can e-mail us at firstname.lastname@example.org.